❓ FAQ | You have questions? We have answers! | Divertigo
Divertigo Bromont hébertisme aérien

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Who is the activity for?

Anyone who is at least 1.57 m (5ft and 2in) tall with outstretched arms, who are able to support a walk in unstable conditions and who does not suffer from vertigo can come and have fun at Divertigo Bromont.

Can my child participate in activities at Divertigo?

The module is designed so that the first and second level is suitable for smaller children with the minimum height of 1.57m (5ft and 2in) with outstretched arms. The degree of difficulty of the challenges corresponds to their skills. With a height greater than 1.73 m (5ft and 8in) with outstretched arms, they will be able to move to higher levels. The higher you climb in the structure, the more difficult the challenges will be.

Is this activity safe?

Yes indeed. Divertigo Bromont uses the very latest innovations in hanging systems. We use Smart Belay systems from Edelrid. This double hooking system retains the participant at all times with at least one hook. The two hooks cannot be opened at the same time. It's impossible! Divertigo Bromont's staff ensures that each participant's fasteners on the harness are securely fastened when entering the module. Participants cannot get off hooks until they reach the exit and have touch the ground. In addition, each employee is trained to rescue participants in an emergency.

Is there a minimum age required to do the activity?

No, two things will be taken into account:

1. The minimum size (1.57 m or 5ft and 2in) with outstretched arms;
2. The strength of the person to manipulate the belays.

In general, very little force is required.

How long should we arrive in advance to take part in the activity?

Plan to arrive in the parking at least 45 minutes before your time slot. Once in the parking lot, you will have to go up to the site, complete and give your release of liability form and attend a short training session. To speed up the process, you can fill out the release of liability form in advance. One form per person is required.

Do we have to reserve the activity in advance or simply show up on site?

Although both options are possible, Divertigo team strongly recommends that you reserve your place in advance through its website. Knowing that there is a limited number of participants per block of hours, we advise you to book a time slot. The priority of access to the site will be given to those who booked their place online or in advance. 

How long does it take to do this activity?

Normally, after 90 minutes, most people have quenched their thirst for adrenaline! It is on this basis that Divertigo Bromont established the access ranges to the games.

How do we go to the activity?

You just have to consult our functioning section of the website for all the details related to this procedure.

What should I wear during the activity?

The Divertigo team recommends that you wear sportswear and sneakers to get moving. Because of friction against cables, avoid short clothing (eg: shorts). Open sandals, bathing suits or "flip flops" are prohibited.

Can I bring my own equipment?

For safety and insurance reasons, only the equipment supplied by Divertigo Bromont can be used.

Refund policy if I decide that this activity is not for me?

If you show up on the site and decide not to get into the structure, Divertigo Bromont will grant you a refund of $ 10 on the price of your ticket. If you are mounted in the module, no refund will be possible.

What happens if it rains?

The facilities remain accessible if it rains slightly. The games remain safe and functional. That said, the Divertigo Bromont team will close the site if there is or will be any forecasts of:

- Thunders and lightnings;
- Extended heavy rain.

Check our website the day of your visit to find out. For those who have already purchased their tickets via our booking module, you will receive a notice of closure by email at least 12 hours in advance. You may transfer your ticket to another free time slot if and only if the site must be closed. The details of this transfer will be explained in the email warning you of the closure of the site.

No refund will be made in case of rain or site closure, unless you buy tickets during the last two weeks of the season.

Can I attend the activities as a spectator?

Yes, certainly! Spectators are invited to come see our brave participants in action! That said, you will need to wear a hard hat inside the enclosure. An object could fall from a participant's pockets and hit you. 

What payment methods are available?

On our website:
- Credit cards only
(Visa, Master Card, American Express)

On site:
- Credit cards
(Visa, Master Card, American Express)
- Cash
- Interac e-Transfer

Interac debit not available

My question is not in this section. What should I do?

We invite you to send your question. Contact us here


AERIAL ESCAPE SECTION

How can I cancel a reservation?

You must contact us (Escaparium Montreal) by phone. No refund is possible except during the last 2 weeks of the season. We offer to relocate your visit to a subsequent day if your request is more than 5 days from the original reservation date.

We booked and paid online for X people but a different number of people showed up, what's going on?

Due to the nature of the game, this particular game is not private. Meaning that the game is played up to a maximum of 12 players and is open to everyone until the maximum number of 12 has been attained.

Do you sell food, drink and / or alcohol? Can we bring our food?

No food or drink will be sold directly on site. You can however bring your own food, we have picnic tables at your disposal.

Do you have parking?

Yes, it's possible to use the "Bromont Montagne d'Experiences" parking lot for free.

Are the games all in English?

All our games are fully bilingual (French and English).

Where do your scenario ideas come from?

All the scenarios, puzzles, concepts and sets were created by the Escaparium team!

QUESTIONS?  SOME ANSWERS!

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BE PART OF THE TEAM!

Divertigo Bromont is always looking for motivated and courageous people to be part of his team. We invite you to send us an email and upload your CV as an attachment. Remember that you must be 15 years old during the current year to apply.

MEETING POINT BEFORE GOING TO THE SITE